Privacy Policy

Privacy Policy:

Collaboration, community-building and connecting with social leader, organizations are the main pillars of the this App. The App is a special personally designed app which is powered by local people, nearby known people, friends etc. You are joining millions of users of this community who aspire for a New India.

This Privacy Policy will help you understand what data we collect, why we collect it and what we do with it. By downloading this app you understand and accept the contents of this privacy policy and its subsequent versions. We appreciate & acknowledge the informed consent granted by you while downloading the App, using its features and/or submitting your information within the App.


To provide a tailor made and personalised experience, the information you share maybe processed and analysed by third party services who are engaged by us with due confidentiality obligations and solely for the specific purpose of such services. This will help the App give you the best possible experience by showing content in your language and according to your interests. For example, based on the location data collected, you may get a push notification when is in your state or there is an important initiative or event happening in your state. Similarly, based on your previous interactions within the App you may receive push notifications based on your interests in the future.


The App requests you for several permissions in order to serve you better. All these permissions are contextual and cause-specific. You are also free to grant or deny many of these permissions. Below is a list of permissions requested along with the purpose they serve:

Identity and Accounts: Permission to use your identity and use relevant information from your device to help you use your Google Account to login to the App. You may choose to not grant this permission and enter your identity details independently or choose to browse the App in Guest mode.

Contacts:Permission to access your contacts is requested to help you connect with your friends to form a community on the New India Connect module.

Phone: Permission to access your phone is requested only to enable you to place phone calls to access feedback mechanism, government programmes and services.

The permissions asked for are used only for a specific feature or user action. For example, permission to use photos is used only when you want to post a photo and the file storage permission is used only to store the photo on the device.


The following information collected by the App is used only for the purposes mentioned below:

  • Name is used to personalise notifications and communications
  • Phone Number is used to send special communications from the Prime Minister or the NaMo App team

Transparency and Choice

  • You are free to grant or deny the permissions listed above and utilise the (when asked for) App with a subset of the features you choose to avail at any given time.
  • We may update our Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.

User Safety and Security

  • We value all personal information provided by you and we shall ensure the safety and security of information you provide in the App. Your data shall not be sold or rented to anyone and will only be utilised for the functionality of the App and related features, services, etc

If you have any questions or concerns about our Privacy Policy or data usage, please write to us on the Help & Feedback section of the App.



This is a legally valid agreement that lays out the terms and conditions for the use of all services

which comes under Service agreed by you. The usage of the service is

limited under all the terms & conditions herewith published. This agreement shall be governed

by the rules and regulations of the authorities of the government of India. Please read this

agreement carefully. All notices under this agreement will be considered as written and have

been duly signed once the same is electronically confirmed.


You agree to abide by all applicable local, national and international laws and regulations. You

are solely responsible for all acts or omissions that occur under your account, including the

content of the messages transmitted through the service. The SMS service that sends/receives

messages to/from mobile phones is maintained by TEAM . The utilization

of the SMS service is subject to the following Terms of Service.

1. Any illegal use of the SMS service is strictly prohibited.

2. Messages containing sexual, racist or discriminatory content or any such usage of them

may be considered as harassment and you are to be held responsible for this. TEAM does not assume any liability for the content of messages sent.

3. TEAM will be exempt from any claim that may arise from third

parties as a result of message content.

4. You guarantee that the content of any SMS always respects and does not in any way

conflict with fundamental human rights or will follow the norms of Intellectual Property

Right laws. (E.g. right to privacy, prohibition of discrimination on any ground such as

sex, race, color, language, religion, political or other opinion, national or social origin).

5. You accept that the service is provided for professional use only and you agree not to use

it to:

o Promote alcohol, music, dancing, dating, gambling or deception.

o Send unsolicited messages (i.e. mobile spam) and to therefore ensure that your

messages are only sent to individuals that have given you their permission.

o Harvest, or otherwise collect information about others, without their consent.

o Mislead others as to the identity of the sender of your messages, by creating a

false identity, impersonating the identity of someone/something else or by

providing contact details that do not belong to you.

o Transmit, associate or publish any unlawful, racist, harassing, libelous, abusive,

threatening, demeaning, lewd, immoral, harmful, vulgar, obscene or otherwise

objectionable material of any kind. As a general guideline, if your content is not

suitable for ages 13+, it most likely goes against our Usage Policy.

o Transmit any material that may infringe upon the intellectual property rights of

third parties including trademarks, copyrights or other rights of publicity.

o Transmit any material that contains viruses, Trojan horses, worm, time bombs,

cancel-bots or any other harmful/deleterious programs.

o Interfere with, or disrupt, networks connected to the service or violate the

regulations, policies or procedures of such networks.

o Attempt to gain unauthorized access to the service, other accounts, computer

systems or networks connected to the service, through password mining or any

other means.

o Interfere with others use and enjoyment of the service.

o Engage in any other activity that Team believes could

subject it to criminal liability or civil penalty/judgment.

6. You acknowledge that TEAM delivers SMS messages via major

telecom operators and can therefore only influence the delivery transmission of SMS

messages within the technical constraints imposed. SMS messages submitted via Internet

will be transferred to mobile network providers, provided that the recipient's phone is

switched on and doesn't have a full memory and is located in an area covered by its

subscribed mobile network provider. You acknowledge that, depending on the recipient's

mobile provider service, it may not be possible to transmit the SMS message to the

recipient successfully.

7. You are responsible for the privacy and storage of the user-name and password. You

agree that all activities made through your account are legally bonded to you.

8. TEAM neither claims nor guarantees the availability or

performance of this service and accepts no liability for transmission delays or message

failures. While TEAM makes every effort to deliver messages


9. TEAM doesn't refund the credits for undeliverable SMS messages

to you because we cannot guarantee delivery of the SMS messages to recipients due to

possible errors. TEAM debits transmitted SMS messages according

to its transmission logs. These logs are deemed correct and valid even if the customer has

objected to the correctness of the accounting records, except if investigation by TEAM has produced evidence of a technical problem or error.

10. TEAM reserves the right to exclude you from using this service,

refunding you any remaining amount in your account. All purchases must be considered

as final, in compliance with our no refund policy.

11. The SMS account balance is non-refundable and does not bear interest. All the SMS must

be used in the validity period from the date of the purchase and no carry forward of the

credits will be made unless otherwise defined in a separate contract.

12. You under take the whole responsibilities regarding the messages sending through services from your account, which are transmitted as per your


13. You shall indemnify and reimburse TEAM all liabilities, costs,

losses and damages, in case of any claim brought against TEAM

from any third party due to breach of contract.


Whilst we will take all reasonable steps to deliver your messages to recipients as fast as possible,

we cannot commit to, or guarantee, a specific delivery time. Such times depend on various

network and system-related factors among the various entities involved in the transportation of

your messages across the cellular mobile networks.

Furthermore, delivery reports and the originator are operator dependant features and so it is not

possible for us to give 100% guarantees for their availability. We recommend that tests should be

conducted beforehand when these features are considered to be of high importance.

You acknowledge that as we send and receive text-messages via major telecommunications

companies and Mobile Network Operators, our influence over the transmission of your messages

is within the technical constraints imposed upon us.

Our responsibility is therefore to ensure that the text-messages you send through the service are

processed correctly and delivered to the assigned entity. We are not responsible for the final

delivery of the message, as this is out of our control and is the responsibility of the Mobile

Network Operator.

SMS that cannot be delivered within the life span allocated to them, either by us or a Mobile

Network Operator will be discarded by the Mobile Network Operator, without any notice. We

are not liable for any loss incurred by the failure of a message to be delivered and you

acknowledge that damages for financial or other loss resulting from delivery failure cannot be

claimed from Team .Furthermore, you agree that message contents are

deemed to have zero value.

You also acknowledge that text-messages are transmitted unencrypted and that eavesdropping of

mobile phone communications, including SMS delivery, by third parties is possible. We also

recommend that you ensure sensitive and valuable information is communicated by a number of

communication methods.

Furthermore, use of the service and the Internet is at its own risk and that the service is provided

as is and as available without any warranties or conditions whatsoever, expressed or implied.

We will use all commercially reasonable efforts to make access to the service available through

the required access protocols, but make no warranty or guarantee that you will be able to access

the service at any particular time or any particular location. Without limiting the generality of the

terms set forth, we and our affiliates, agents, content providers, service providers, and licensees

Hereby disclaim all express and implied warranties as to the accuracy, completeness, non-

infringement, merchantability or fitness for particular purpose of the service generally, and any

content or services contained therein, as well as all express and implied warranties that the

operation of the service generally and any contentor services contained therein will be

uninterrupted or error-free.

Shall in no event be liable for any inaccuracy, error or omission in, or loss, injury or damage

caused in whole or in part by failures, delays or interruptions of the service generally, and any

aspect ancillary thereto; you agree to indemnify us for any third party claims arising from such

failures, delays or interruptions in connection with regard to the use of the service.

Notwithstanding anything to the contrary contained herein, the provisions outlined above are for

the benefit of Team and its affiliates, agents, content providers and service

providers and each shall have the right to assert and enforce such provisions directly on its own



We frequently update, modify and otherwise continually seek to improve the service and such

changes often dictate that we simultaneously modify the terms and conditions of use. As such,

we have the right to modify the terms of this agreement and to change or discontinue any aspect

or feature of our service, in either case, as it deems reasonably necessary. If you do not agree

with any such changes, your use of the service may be cancelled in accordance with the

procedures for cancellation set forth in this agreement. You acknowledge your responsibility to

review this agreement from time to time and to be aware of any such changes and, should you

request, we will be happy to keep you informed if/when such changes take place.

Furthermore, you accept that should there be a contradiction between other specific terms &

conditions and these general terms & conditions, the other specific terms & conditions shall



If at any time you breach the terms & conditions of the service, we may elect to suspend,

terminate and/or cancel this agreement and/or recover any damages from you arising from the

event(s) giving rise to the suspension, termination or cancellation. We reserve the right to

suspend your service at any stage for any reason we may deem necessary to continue to provide

any of our services in a way that may be hindered by your status as being our client, your

financial status or the content of the messages originating from you.

Upon any such termination, cancellation and/or suspension, you are still responsible for any

obligations then accrued. Payment and other obligations under this agreement are not suspended,

stayed, or otherwise affected by a suspension of access to / or use of the service (in whole or in

part) where said suspension arises from your failure to comply with, or violation of, the terms of

this agreement or of any law or legal obligation. Upon termination and/or cancellation, for any

reason, you agree to immediately cease using the service and we shall have no obligation to you

after any termination or cancellation of this agreement.

You are also free to terminate or cancel this agreement at any time, and for any reason. For such

a termination or cancellation to be effective however, you must inform us in writing through

email, you will still be under the responsibilities of this agreement for the duration that you used

the service and you will cease to have access to the use of any credits that may exist in your


Our terms and conditions are subject to change according to TRAI rules and regulations.